Jordan is a dedicated Care Manager with over 10 years of work experience in health and social care. Throughout her career, she has remained committed to improving lives through compassionate, person-centred support. She brings empathy, patience, and real-life understanding to her work, helping to create safe, supportive environments where individuals can thrive. 

Wellbeing is a core value in both her personal and professional life, and she is always eager to learn and grow, continuously seeking new knowledge to enhance the quality of care we provide at Vivacity Healthcare. 

Jordan’s approach to care is grounded in being open-minded, person-centred, and supportive. She believes that every individual deserves to be treated with respect, empathy, and dignity, and she takes time to truly understand their unique needs, preferences, and goals. 

Jordan strives to be informative and transparent in her communication, ensuring individuals and teams feel heard, valued, and empowered. She has extensive experience supporting individuals across a range of needs, with a strong focus on:

•  Dementia Care –
Delivering compassionate, person-centred support that respects the dignity and changing needs of individuals living with dementia.
•  Wellbeing Promotion –
Designing and leading holistic wellbeing initiatives that enhance physical, emotional, and mental health for service users and staff alike.
•  Learning Difficulties –
Supporting individuals with a variety of learning needs through tailored care plans, inclusive communication, and empowerment-focused approaches.
•  Challenging Behaviour –
Skilled in managing and de-escalating challenging situations with empathy, patience, and evidence-based strategies, always prioritising safety and dignity.

Experience & Qualifications

• Level 5 Diploma in Leadership & Management for Health and Social Care
• Level 3 Certificate in Business Management & Sustainability
• Leadership Roles in Health and Social Care – including managing teams, overseeing care delivery, and maintaining compliance with regulatory standards.
• Wellbeing Coordinator
With a focus on improving the physical, emotional, and mental wellbeing of service users through tailored programs and holistic support.
• Senior Care Assistant
Provided high-level personal care and support, mentored junior staff, and acted as a key liaison between families, healthcare professionals, and service users.